Thoughts

Happy New Year!

Sun over the Happy New Year horizon

Happy New Year! Three words oft repeated during the holiday season.

Enlightened Service – Keeping A Customer For Life!

Enlightened service leads to more profits

Service as a discipline appears to be under siege. Airlines charging for a checked bag, and considering charges for carry-ons or using the toilet on board, are all signs of this trend. The race is on to penny-pinch the most valuable asset of any business, it’s customers.

Time To Think About Supply Chain Shortages?

Spinning Roulette That shows the risk of supply chain shortage

Despite their pivotal role in the high technology supply chain, electronic components are essentially a cyclical industry akin to older markets like steel and housing.

What Happened To Customer Service?

Customer Service Frustrated Girl

Customer service more than ever before has the potential to create (or lose) enormous value to companies and their customers.

Reverse Auction & Supplier Relationships

Fencing Match depicting battle between supplier and customer

Reverse auctions are almost ubiquitous and are being used daily to drive supplier prices down in a variety of categories of products and services.

Do You See What You Believe?

Look behind you. Make sure you see what you believe

Teams that believe the same way, that lack diversity of thought, or avoid honest questioning of the facts, will almost always be blind-sided by an alternate reality