Why Are Facts Irrelevant To Online Analysts?
The internet is awash with data, which is poorly analysed and is presented as insight. Facts may be elusive online if you are not careful
When Smart Can Be Really Dumb!
Over the years websites have become really smart. With the use of cookies (the little trackers websites leave behind on your computer), they can track where you came from, how often you have visited, what topics you lingered on and a mind bending number of other facts.
Why Was The New iPhone Delayed?
Why was the new iPhone delayed? Was the delay driven by a series of tactical circumstances, or reflective of a deeper strategic perspective at play?
Enlightened Service – Keeping A Customer For Life!
Service as a discipline appears to be under siege. Airlines charging for a checked bag, and considering charges for carry-ons or using the toilet on board, are all signs of this trend. The race is on to penny-pinch the most valuable asset of any business, it’s customers.
Time To Think About Supply Chain Shortages?
Despite their pivotal role in the high technology supply chain, electronic components are essentially a cyclical industry akin to older markets like steel and housing.
What Happened To Customer Service?
Customer service more than ever before has the potential to create (or lose) enormous value to companies and their customers.